Privacy Policy

1. Who We Are

AltCtrl Intelligence ("AltCtrl," "we," "us," or "our") is the intelligence layer of real estate, operating across the Gulf Cooperation Council (GCC). AltCtrl Intelligence is the data controller responsible for the personal information described in this policy.

For all privacy matters, you can reach us at hello@altctrl.ai. Full contact details are in Section 15.

2. Scope & Products Covered

This policy covers personal data we process through:

• REOS our intelligence engine for investors, funds, banks, developers, and institutional users (reos.altctrl.ai).
• AltCtrl COS our operation and infrastructure layer for developers and operators (cos.altctrl.ai).
• Résidanté our consumer property-discovery platform for buyers and tenants, including its AI assistants (residante.com and mobile apps).

Where a specific product handles data differently, we note it. Otherwise, the practices below apply across all three.

3. Information We Collect

3.1 Information you provide directly

Job applications

When you apply through our Careers page, we receive your name, email address, CV and any link you choose to share. We use them only to consider you for current and future roles, and we delete them on request.

3.2 Information collected automatically

When you use our products, we may automatically collect technical and usage information, including IP address, device and browser type, operating system, pages viewed, referring URLs, session duration, and interactions with features. This is collected through cookies and similar technologies (see Section 6).

3.3 What we do not collect from you as personal data

Our market intelligence is built on government-verified transaction records sourced directly from official institutions (such as land departments, ministries of justice, regulatory authorities, central banks, statistical authorities, the IMF, and satellite imagery providers). These records describe properties and transactions, and are governed by our agreements with those sources. They are not personal data we collect from website visitors or users.

4. How We Use Your Information

We process personal data to:

• Create and manage your account, and authenticate your access.
• Provide, operate, and improve REOS, COS, and Résidanté, including delivering search results, intelligence, and AI-assistant responses.
• Process subscriptions, payments, and billing for REOS and COS.
• Respond to enquiries, support requests, and contact-form submissions.
• Send service communications and, where you have opted in, marketing and newsletter content.
• Analyze usage to understand performance, improve features, and secure our systems.
• Detect, prevent, and address fraud, abuse, and security incidents.
• Comply with legal, regulatory, and contractual obligations.

We do not sell your personal information.

5. Legal Bases for Processing

Where the EU/UK General Data Protection Regulation (GDPR) applies, for example, to visitors located in the European Economic Area or the United Kingdom, we rely on the following legal bases:

Where we operate in the GCC, we process personal data in accordance with applicable data-protection laws, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), the Saudi Personal Data Protection Law (PDPL), and Qatar Law No. 13 of 2016 concerning Personal Data Privacy Protection. Where these laws require consent or another lawful basis, we obtain it accordingly.

6. Cookies & Analytics

This website (altctrl.ai). The corporate website does not use analytics or advertising cookies, and does not show a cookie banner because it sets no non-essential cookies. It stores two small preferences in your browser: your language choice (English or Arabic) and whether the opening animation has already played in this visit. The website loads its typefaces from Google Fonts, which means your browser connects to Google's servers to fetch them.

Our products. REOS, AltCtrl COS and Résidanté may use essential and preference cookies to keep you signed in and to remember settings. Where a product uses analytics or other non-essential cookies, it asks for your consent first where the law requires it. You can clear or block cookies at any time through your browser controls.

7. How We Share Information

We share personal data only as necessary, with:

• Service providers and processors: hosting, cloud infrastructure, analytics, payment processing, email delivery, and customer support, acting on our instructions under contract. Messages and job applications sent through the forms on this website are delivered to our inbox by FormSubmit (formsubmit.co), an email-delivery service.
• Real estate agents and agencies: for Résidanté, where you ask to connect with a professional, we share the information needed to facilitate that connection.
• Professional advisers: auditors, lawyers, and insurers, where necessary.
• Authorities: where required by law, regulation, legal process, or to protect rights, safety, and security.
• Corporate transactions: in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.

We require all processors to protect personal data under terms consistent with this policy and applicable law.

8. International Data Transfers

We operate across the GCC and serve users in multiple countries, including the EEA and UK. As a result, your personal data may be transferred to and processed in countries other than your own, including outside the GCC and the EEA.

Where we transfer personal data internationally, we put appropriate safeguards in place, such as Standard Contractual Clauses or equivalent mechanisms recognized under GDPR and applicable GCC data-protection laws, and we transfer data only to jurisdictions or recipients that provide an adequate level of protection or where a valid transfer mechanism applies.

9. Data Retention

We keep personal data only for as long as necessary for the purposes set out in this policy, including to provide our services, comply with legal and tax obligations, resolve disputes, and enforce our agreements. Retention periods depend on the type of data and the reason we hold it; when data is no longer needed, we delete or anonymize it.

10. Data Security

We apply technical and organizational measures appropriate to the risk, including encryption in transit, access controls, and monitoring. Our infrastructure is designed to institutional-grade standards. No method of transmission or storage is completely secure, but we work to protect your information and to notify you and relevant authorities of incidents where the law requires.

11. Your Rights

Depending on where you are located and the law that applies, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict certain processing.
• Withdraw consent at any time, where processing relies on consent.
• Request a portable copy of data you provided to us.
• Lodge a complaint with a supervisory or data-protection authority.

To exercise any of these rights, contact us at hello@altctrl.ai. We will respond within the timeframes required by applicable law. EEA/UK users may also complain to their local supervisory authority; GCC users may contact the relevant national data-protection authority.

12. Children's Privacy

Our products are intended for professionals and adults making real estate decisions. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has provided us with personal data, please contact us and we will take appropriate steps to delete it.

13. Third-Party Links

Our sites and products may link to third-party websites and services that we do not control. This policy does not apply to those sites, and we encourage you to review their privacy policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated version here with a revised "Last updated" date, and where changes are material, we will provide additional notice as required by law.

15. Contact Us

For questions about this policy or your personal data, or to exercise your rights, contact:

AltCtrl Intelligence
Attn: Privacy / Data Protection
Email: hello@altctrl.ai
Website: altctrl.ai